Privacy Policy

Last updated: 30 September 2026

This policy explains how ROW ERGX™ Ltd handles personal information connected with this website and enquiries about our services. ROW ERGX™ Ltd is registered in England & Wales, company number 16799125. Contact us at info@rowergx.co.uk.

Information you provide

When you email us, you may provide your name, email address, organisation, contact details and information about a proposed session or booking. Please avoid sending sensitive personal information unless it is needed and we have agreed an appropriate way to receive it.

How we use information

We use enquiry information to respond to you, discuss suitable programmes, arrange services and administer bookings. Depending on the purpose, processing may be necessary to take steps at your request before a contract, fulfil a contract, meet legal obligations, or pursue our legitimate interests in responding to enquiries and operating our business.

Website services and external links

This site is hosted using Sites and uses Google Fonts to display Montserrat. These services may receive technical information, such as your IP address, when your browser requests website resources. Email links open your email application. Links to Instagram or other websites take you to services governed by their own privacy policies.

Cookies and tracking

We have not added advertising cookies or analytics tracking to this website. The hosting service may use technical features needed for access, security and delivery of the site.

Sharing and retention

Information may be handled by service providers supporting our website, email and booking administration, or disclosed where required by law. We keep personal information only for as long as needed for the purpose it was collected, including relevant legal and accounting requirements. Where a provider handles information outside the UK, applicable data protection requirements must be addressed.

Your rights

Depending on the circumstances, you may request access to, correction of, or deletion of your information, restrict or object to processing, or request portability. Where processing relies on consent, you can withdraw it. Contact us to make a request. You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.

Changes and questions

We may update this policy as our services change. For questions about personal information, email info@rowergx.co.uk.